Why are you so self inflated?

I have done tech support for a while now and it flabbergasts me to have people call in who like to THINK they know what they are doing. They start out by making it very clear that they have been working with technology since 1492 when Columbus sailed the ocean blue. They then go on to tell you they did your job for just as long and are now retired for sixty years. O.o

Ok, well, my brain says it is not sure how that can be since you are calling in, but ok, lets go ahead and fix whatever is ailing your technology today. MMMMkay?

Now, while you fight with me to verify that I have YOUR account and no one that belongs to someone else, you tell me that you have done everything under the sun and to the moon to fix it and you just know that I am not going to be able to help you.

So I advise you that I have to see what happens when you unplug the thing. Wait….is that silence I hear???? I listen as you drop the phone and move all the furniture in the room to pull the plug out of the back of the device and you come back and tell me the deed is done. While we wait for the technology to wake back up, you then tell me that you didn’t think to do THAT! Lo and behold the technology is alive! Were it self aware like in the Wil Smith movie iRobot, it would have told you that was all you had to do Mr. Smarty Apple.

You know, I have a ten year old that would have told him the same and he is a self aware human.

I wonder if the customer was self aware to know that everything else outside of simplicity was unnecessary. Replanting those trees away from the house may be something you regretted doing in your technology troubleshooting just to get the calculator to work my friend.

What do YOU think?

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About emaylerocks

Work at home professional, author, wife, mother of many. I view the world in a slightly different way than the rest. They don't let me out much so I do have a lot of time to think. Speaking of that... What do YOU think?

Posted on April 19, 2014, in Randomocity, Uncategorized and tagged , , , , , , . Bookmark the permalink. Leave a comment.

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