This post is originally found on my work place’s FB page ans was initially written for there. However, it is my creation and I would like to share it with you!
I have done tech support for a while now and it flabbergasts me to have people call in who like to THINK they know what they are doing. They start out by making it very clear that they have been working with technology since 1492 when Columbus sailed the ocean blue. They then go on to tell you they did your job for just as long and are now retired for sixty years. O.o
Ok, well, my brain says it is not sure how that can be since you are calling in, but ok, lets go ahead and fix whatever is ailing your technology today. MMMMkay?
Now, while you fight with me to verify that I have YOUR account and no one that belongs to someone else, you tell me that you have done everything under the sun and to the moon to fix it and you just know that I am not going to be able to help you.
So I advise you that I have to see what happens when you unplug the thing. Wait….is that silence I hear???? I listen as you drop the phone and move all the furniture in the room to pull the plug out of the back of the device and you come back and tell me the deed is done. While we wait for the technology to wake back up, you then tell me that you didn’t think to do THAT! Lo and behold the technology is alive! Were it self aware like in the Wil Smith movie iRobot, it would have told you that was all you had to do Mr. Smarty Apple.
You know, I have a ten year old that would have told him the same and he is a self aware human.
I wonder if the customer was self aware to know that everything else outside of simplicity was unnecessary. Replanting those trees away from the house may be something you regretted doing in your technology troubleshooting just to get the calculator to work my friend.
What do YOU think?
Sometimes I work on Saturdays. Most Saturdays, our teenager has some sort of thing she has to rush off to and blesses us with the lack of her teenagery presence. Well, maybe not a blessing because she is our gurl and we miss her when she is not here. Just don’t miss that ‘tude so much.
At any rate. Working from home, WAH Professionals know it is not as easy as going into the other room and waking said teenager then coming back to your office and return to work. This is where I have to “call home” and make sure the teenager is up and getting ready so she wont be late to her activity. Anyone with teens knows for sure that if they miss something, no matter how trivial it is to YOU, tears will ensue.
So, here I sit tethered to my machine (work has a strict rule that thou shalt be ball and chained to your computer as wireless anything is a big NO NO) trying to get her attention. She is only 2 rooms away and I know she has to be out the door by half the hour to arrive on time. Texting, texting, texting….no reply. Hrmmmm. It is slow. Maybe I can sneak in an actual call to her without a call coming in from work. Calling……..no answer. Figures, the teen keeps her phone on silent and unless she is looking at the physical phone itself, she is not going to see the thing blinking like a fire truck blaring down the street. Ugh! Time to call the house. Never mind I get lots of flashy lights and notifications in my office when the house phone rings and it annoys me greatly but here we go…..RING (as I hear it through the walls) RING…. RING…..
Sleepily, a voice answers. Ah, yes. Just the voice I am painfully searching for. “Are you up m’dear? Get up Daddy so you can go, go, go!!!” She replies with an “OK Mom. Love ya.” Of course the teenager only says that because she is still SLEEPY! But hey, it works. I accomplished getting them up and running from the comfort of my floppy bunny slippers.
What do YOU think?
Disclaimer: Author has several blog outlets and pages. This entry is reprinted on those for high level access.